Frequently asked questions

Orders are processed within 1 to 2 business days of payment. Economy delivery takes 3 to 5 business days and express takes 1 to 3 business days. We dispatch on business days only.

Your order is released only once payment reflects in our account. If you pay by EFT, please make it an immediate payment so your order is not held back.

Orders paid by 14:00 on a business day are dispatched the same day. This gives us time to confirm your payment, pack your order and book the courier before the final courier collection at 15:00. Orders paid after 14:00, orders whose payment has not reflected in time, and orders placed on weekends or public holidays are collected on the next business day.

Same-day delivery: in major Johannesburg city centres, where the courier offers it, orders paid by 09:00 can be delivered the same day. Same-day delivery is not available in every area.

Economy delivery is free on orders of R1 500 and over. Outlying areas carry a surcharge, which is shown at checkout. Collection from the studio is always free.

Couriers deliver on their own route schedule for your area, so we cannot give you a delivery time.

Not through us. We have no control over the courier's route and cannot direct the drivers. You are welcome to contact the courier directly with your waybill number to arrange a suitable time or to ask for an estimated time of arrival.

No. Once your parcel has been collected from us, delivery follows the courier's schedule. We can tell you when your order was dispatched, and the courier can give you an ETA. If you need your order urgently, choose express delivery at checkout, collect from the studio or send an Uber.

If a delivery fails, for example because nobody answered or the driver could not find the address, the courier emails you directly about it. Please act on that email and contact the courier to arrange redelivery, using the details below and your waybill number.

Your shipping email tells you which courier has your parcel and gives your waybill number.

• The Courier Guy: 0861 203 203, WhatsApp 064 848 1531, thecourierguy.co.za
• RAM: 0861 726 726, ram.co.za
• Internet Express: 011 973 2867, WhatsApp 060 086 5643, internetexpress.co.za

These details were correct as at 16 October 2026. Always refer to your tracking email or the courier's website for the latest contact details.

When your order ships you receive an email with your waybill number, tracking link and the courier's contact details.

The courier attempts delivery twice. If both attempts fail, the parcel is returned to us and a re-shipping fee applies to send it again, so please make sure someone is available at the address you entered at checkout.

Yes, and it is free. Choose collection at checkout and the delivery charge falls away. Collect once we have confirmed your order is ready, during studio hours, and bring your order number, plus proof of payment if you paid by EFT.

Yes, but only once your payment has reflected in our account and we have confirmed that your order is ready for collection. The cost of the Uber is your responsibility. Please give the driver your order number.

Yes. To SADC countries we ship by DHL at the rate shown at checkout. Outside SADC we ship by quotation only, so no rate shows at checkout: send us your country and the items you need at info@blaquesigma.co.za or on WhatsApp. Customs clearance is the buyer's responsibility, including any duties and taxes, and cross-border delivery times cannot be guaranteed.

Check your tracking link first, then contact the courier. If your parcel still appears stuck, email info@blaquesigma.co.za with your order number and waybill number and we will follow it up.

Report it within 48 hours of delivery to info@blaquesigma.co.za with your order number and clear photos, and we will sort out a replacement or refund, subject to our terms and conditions.

Because of the sterile, professional nature of our products, all sales are final once dispatched. The exception is a damaged or incorrect order reported within 48 hours. See our refund policy.