Shipping policy

Shipping Policy

We strive to ensure that your order is processed and delivered to you as quickly and efficiently as possible. Please review our shipping policy below for details on order processing, shipping methods, and timelines.

Order Processing

  • Order Handling Time: Orders are typically processed within 1-2 business days after payment is confirmed. Please note that orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a confirmation email with your tracking information once your order has been shipped.

Shipping Methods and Delivery Times

We offer the following shipping options at checkout:

  • Standard Shipping: Estimated delivery within 3-5 business days depending on your location.
  • Express Shipping: Estimated delivery within 1-2 business days for faster service. Orders for express shipping must be paid for by 9h30am for same day shipping and 1pm for overnight shipping.

Delivery times may vary based on the shipping destination, customs processing, and local courier services.

Shipping Rates

Shipping costs are calculated at checkout based on your order's size, weight, and shipping destination. Free shipping may be available for orders over a certain amount as specified on our website.

Shipping Destinations

We currently ship within South Africa. If your location is not available at checkout, please contact us to confirm whether shipping can be arranged.

Customs, Duties, and Taxes

For international orders, any customs duties, import taxes, or other fees imposed by the destination country are the responsibility of the customer. Please check your local customs policies before placing an order.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment’s progress on the courier’s website.

Lost or Delayed Shipments

If your shipment is delayed or appears lost, please contact us at info@blaquesigma.co.za with your order number and tracking details. We will work with the courier to resolve the issue as quickly as possible.

Address Errors and Undeliverable Packages

  • Please ensure that your shipping address is correct at the time of checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • If a package is returned to us due to an incorrect address, additional shipping fees will apply to re-send the package.

Contact Us

For any questions or concerns about shipping, feel free to contact us at:

  • Email: info@blaquesigma.co.za
  • Phone: 071 203 9404

We are committed to providing a seamless shopping experience and ensuring your order reaches you safely and on time. Thank you for choosing us!